We are a trade-only supplier of high-quality, made-to-measure kitchen and bedroom doors across the UK. Our service is built for installers, designers, contractors, and retailers looking for reliability, value, and expert support.

Applying for a Hdoors Account

To apply for a trade account with Hdoors, please complete the online application form available on our website at www.hdoors.co.uk. For any assistance or inquiries, feel free to contact our customer service team by emailing sales@hdoors.co.uk or calling 01942 316322.

Order Process

All orders are placed directly through our online ordering system via the Hdoors website. Orders go straight into production once confirmed and cannot be amended. You will receive an email confirmation with a scheduled delivery date. If this is not suitable, contact us immediately to discuss alternatives.

Delivery - Free on all UK Mainland Orders

Mainland UK: Most areas have scheduled delivery runs every 1 - 3 weeks.

North Scotland / North West Wales: Delivery every 4 weeks.

We do not deliver to: Scottish Highlands & Islands, IV postcodes, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, or Isles of Scilly.

If onward shipping or export packing is required, please notify us at the time of order.

Large Orders

• Delivered on a dedicated vehicle from our Wigan warehouse.
• You will receive a 3-hour delivery window (7am–7pm).
• Items are individually wrapped for easy inspection.
• Ground-floor delivery. Apartment deliveries will be made to reception/concierge areas.

Smaller Orders / Samples

• Dispatched via national courier (e.g. DPD) to the doorstep or nearest property entrance.

Occasionally, production delays may impact the dispatch of part or all of your order. In such cases, we will promptly inform you of the delay. All delays are resolved as quickly as possible, and we will keep you updated until your order is fully received. For the purposes of the contract, if the delivery is incomplete or contains damages, the order is considered 'in progress' rather than 'delivered'.

Inspection on Delivery

Upon delivery, it is expected that all products are thoroughly inspected for any signs of damage prior to signing the carrier's delivery documentation.

If any damage is evident upon delivery, the customer has the right to refuse the shipment. In such cases, the reason for refusal must be clearly stated on the carrier's delivery note. Photographic evidence of the damage should be obtained where possible to support any subsequent claims.

Please note that once the delivery has been signed for without any notation of damage, Hdoors cannot accept liability for any subsequent claims related to transit damage. A clean signature on the delivery note is considered acknowledgment that the goods were received in satisfactory condition.

Any shortages / discrepancies should be reported immediately to Hdoors.

Inspection of Order

It is expected that all products are unpacked and inspected within 48 hours of delivery. Should an issue be discovered after the delivery has been accepted, it is the customer's responsibility to report the issue to Hdoors within this timeframe. Claims made beyond this timeframe may not be eligible for consideration.

Prior to relocating or installing any items, ensure all components are free from defects. Hdoors cannot accept responsibility for issues reported after products have been moved or worked on.

For High Gloss and True Matt finishes, remove the protective film during inspection to assess for any defects, then reapply it until installation to prevent damage.

Inspect products from an arm's length in natural light. Minor imperfections, such as small pimples or divots, are typical of the manufacturing process and are considered acceptable if not visible under normal viewing conditions. Minor surface marks that are not noticeable at arm's length or can be remedied with products like wax filler or touch-up paint are also deemed acceptable.

Remedials / Replacements

Should a replacement product be required, the following details must be provided with the claim:

• Hdoors Order number / transaction number.
• Product code and / or item description.
• Reason for rejection.
• Clear photographs of the reported issue.

We reserve the right to collect any goods for inspection before a replacement is issued.

Replacement products are chargeable. Credit will be issued against the original invoice following approval of the claim. Products are replaced on a like-for-like basis only. Any replacement items that differ from the original will be subject to additional charges.

Important Information

Vinyl-wrapped MDF products may exhibit a natural bow or warp before installation, a common occurrence typically resolved once the fitting process is complete and the recommended number of hinges has been used.

• 2 hinges - up to 900mm high door
• 3 hinges - 900mm-1700mm
• 4 hinges - 1700mm-2400mm

Store all door fronts, drawer fronts, and panels flat to prevent warping.

Doors on integrated appliances (fridges, freezers, dishwashers) may warp due to temperature differences. We recommend at least 200 cubic centimetres of space around the appliance and vents in the plinth beneath to ensure proper air circulation and reduce moisture buildup.

Items placed beneath a sink, covering a dishwasher, washing machine, or similar appliance should be shielded from excessive water exposure.

Items positioned near heat or steam sources should be safeguarded with heat deflectors or other appropriate protective measures.

Doors for glass are supplied with a rubber sealing strip for simple installation (excluding our Beaded ranges). Please note that framed doors require 4mm thick glass/mirrors with rounded corners.

Supply-only Policy

Goods are supplied on a supply-only basis. We do not accept liability for remedial fitting costs, including situations where replacements have been issued or if there are delays in delivery. In the event that a product is defective or does not meet our quality standards, we will arrange for a replacement or repair in accordance with our warranty terms.

Returns

All items (excl. Handles, hinges + edging tape) are made to order and non-returnable.

A 30% restocking and handling fee will apply to any returned item.